Privacy Policy

We collect information you provide directly to us when you fill out a booking form, contact us via WhatsApp, or communicate with us by email. This includes your full name, email address, phone number, travel dates, number of travelers, and any special requests or notes you provide. We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages visited, and time spent on pages.

We use the information we collect to process and confirm your tour bookings and reservations, communicate with you about your booking details and itinerary, send you confirmation messages and important updates, respond to your inquiries and provide customer support, improve our website and services based on usage patterns, and comply with legal obligations. We do not use your personal data for automated decision-making or profiling.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as our booking management platform and communication tools. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information when required by law or to protect the rights, property, or safety of Aleman Travel Agency, our customers, or others.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic. We use essential cookies necessary for the site to function, and analytics cookies to understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. We do not use cookies to track you across third-party websites.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your contact information up to date.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Booking records are typically retained for up to 3 years after your tour date. You may request deletion of your data at any time by contacting us directly.

You have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (subject to legal retention requirements), withdraw consent for data processing where consent is the legal basis, and lodge a complaint with a data protection authority. To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via WhatsApp at +52 998 130 1518 or through our contact page. We are happy to address any privacy-related inquiries and will respond as promptly as possible.